Testimonials

Rated /5 based on 36 customer reviews

At Colbycool we aim to provide an outstanding customer experience with excellent ongoing service. Below is just a sample of what some of our happy customers have to say about us. So what are you waiting for? Come and talk to us today and let us show you how we can keep you cool in summer and warm in winter at a price you didn't think was possible.

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  • Technician Service

    star_ratings 5

    The service I have always received in the past by Colby Cool, usually by John, has been impeccable. Matt was the technician on Thursday, the day before Good Friday. He discovered that my heater needed to be replaced so I was most impressed that Matt was able to arrange to collect a new heater then return later the same day to install it before the Easter break. Just like John, Matt's service was impeccable. As usual, I am most impressed by the top quality service and, on this occasion, Matt's preparedness to go that little bit further to ensure that I had heating that same day.

    - Judy Wall

  • Heater repair

    star_ratings 5

    I just wanted to say I’ve been extremely impressed by the service received from Colby cool especially from service technician Pete, who recently went above and beyond to ensure our heater was fixed. Every time I’ve called the office, everyone has been so kind and easy to deal with.

    Please pass on my thanks to Pete for his efforts. We will definitely use you in the future.

    - Corrina Bilski

  • Gas Heater

    star_ratings 5

    Old gas heater stopped working on Friday morning, rang Colbycool, and salesman arrived that day at lunch time. New unit installed as promised on the following Monday morning.

    Great service, thankyou very much. Thank your staff for me.

    - Happy Hansen

  • Evaporative Cooler Unit

    star_ratings 5

    From the first appointment, Kirk did an excellent job of explaining the options available for selecting the right evaporative cooler unit for our home since ours had died. He was very patient and thorough when

    discussing the options and answering all our questions. I was also very pleased and impressed with the installation team; they arrived when they said they would. The work was performed in an orderly fashion

    and when completed they left everything very clean. I would highly recommend this company to everyone and feel comfortable with the end product and service you will receive.

    Thank you Colbycool!

    - Jan McLeod

  • A/C Fitting

    star_ratings 5
    Just had our evaporate A/c fitted by Colby air very please with the end result and the professional installers were very kind went through everything with me and had it knocked out and finished in record time very highly recommend.
    Using Colby to anyone dealing with customers my self day in day out the customer experience I received today was truly OUTSTANDING thank you to the whole team for all your effort.

    - nathan

  • Ducted Heating Service

    star_ratings 5

    Just a short note following the service on our ducted heating last Friday.

    As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at 24 Paterson Avenue Langwarrin.

    Just a short note following the service on our ducted heating last Friday.As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at Langwarrin.

    - Ross Hutchinson

  • Ducted Heating System Repair

    star_ratings 5

    I an Emailing to report the efficient and courteous manner your serviceman, Tom, repaired my ducted heating system yesterday.

    Tom went about the task with full knowledge as to what the problem was, and then set about replacing the defective items. He had need to enter the unit on several occasions as the thermostat, was of course located inside the unit; on each time he removed his boots and excused himself.

    He is a valued employee for your organisation and hope that he attend to future problems I may have with either heating or cooling.

    I would not hesitate in recommending Colbycool to anybody who would require your services

    - Kevin O’Dea

  • New Ducted Heating and Split System Installed

    star_ratings 5
    I would like to send a big thank you to the whole team at colbycool.

    From start to finish the advice, professionalism, price and more importantly the service has been second to none. My new ducted heating and split system units are fantastic. Your service will be highly recommended from me.

    Again thank you to the team.
     

    - Paul Regulski

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