Testimonials

Rated /5 based on 34 customer reviews

At Colbycool we aim to provide an outstanding customer experience with excellent ongoing service. Below is just a sample of what some of our happy customers have to say about us. So what are you waiting for? Come and talk to us today and let us show you how we can keep you cool in summer and warm in winter at a price you didn't think was possible.

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  • Gas Heater

    star_ratings 5

    Old gas heater stopped working on Friday morning, rang Colbycool, and salesman arrived that day at lunch time. New unit installed as promised on the following Monday morning.

    Great service, thankyou very much. Thank your staff for me.

    - Happy Hansen

  • Evaporative Cooler Unit

    star_ratings 5

    From the first appointment, Kirk did an excellent job of explaining the options available for selecting the right evaporative cooler unit for our home since ours had died. He was very patient and thorough when

    discussing the options and answering all our questions. I was also very pleased and impressed with the installation team; they arrived when they said they would. The work was performed in an orderly fashion

    and when completed they left everything very clean. I would highly recommend this company to everyone and feel comfortable with the end product and service you will receive.

    Thank you Colbycool!

    - Jan McLeod

  • A/C Fitting

    star_ratings 5
    Just had our evaporate A/c fitted by Colby air very please with the end result and the professional installers were very kind went through everything with me and had it knocked out and finished in record time very highly recommend.
    Using Colby to anyone dealing with customers my self day in day out the customer experience I received today was truly OUTSTANDING thank you to the whole team for all your effort.

    - nathan

  • Ducted Heating Service

    star_ratings 5

    Just a short note following the service on our ducted heating last Friday.

    As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at 24 Paterson Avenue Langwarrin.

    Just a short note following the service on our ducted heating last Friday.As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at Langwarrin.

    - Ross Hutchinson

  • Ducted Heating System Repair

    star_ratings 5

    I an Emailing to report the efficient and courteous manner your serviceman, Tom, repaired my ducted heating system yesterday.

    Tom went about the task with full knowledge as to what the problem was, and then set about replacing the defective items. He had need to enter the unit on several occasions as the thermostat, was of course located inside the unit; on each time he removed his boots and excused himself.

    He is a valued employee for your organisation and hope that he attend to future problems I may have with either heating or cooling.

    I would not hesitate in recommending Colbycool to anybody who would require your services

    - Kevin O’Dea

  • New Ducted Heating and Split System Installed

    star_ratings 5
    I would like to send a big thank you to the whole team at colbycool.

    From start to finish the advice, professionalism, price and more importantly the service has been second to none. My new ducted heating and split system units are fantastic. Your service will be highly recommended from me.

    Again thank you to the team.
     

    - Paul Regulski

  • Commercial Cooling and Heating installation and maintenance

    star_ratings 5

    I choose Colbycool for all servicing and installation of air conditioning equipment for my commercial building in berwick. I have always found Colbycool to be a reliable, efficient and helpful team, happy to deliver a professional service.

    - Wilma from Berwick, Commercial Property Owner

  • Heater repair

    star_ratings 5

    Dear Sir/Madam,

    Being legally blind with multiple complex health issues and caring for my elderly mother (90 year old), heating in our household is paramount. Normally when I don't receive good service from a company I am the first one to complain. However, I felt given your staff provided me with such excellent service that I needed to write and say thank you.

    My Brivis ducted heater stopped working on Sunday, I called your office on Monday and spoke with Sarah. Having explained the situation and the urgency in repairing the heater, she promptly organised John who arrived on Tuesday and was able to repair the unit. However, he stated that it may only be temporary as he felt the 'brain' of the heater was malfunctioning. However, he endeavoured to save me money (which as a pensioner I am grateful) he got the heater working again. Unfortunately, on Wednesday the heater again stopped working.

    Again I telephoned and spoke with Sarah who promptly contacted John and informed me he will visit that after noon. He replaced the 'brain' as he called it and the heather has been working well ever since.

    Accordingly, I just wish to thank every one at Colbycool for their prompt, effective and efficient customer service. Pity other organisations don't take a lesson from your company on how to service customers.

    Thank you

    Cheers

    - Twanny Farrugia and a woof from Princess Val

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