At Colbycool we aim to provide an outstanding customer experience with excellent ongoing service.
Rated /5 based on 36 customer reviewsView more testimonials
The service I have always received in the past by Colby Cool, usually by John, has been impeccable. Matt was the technician on Thursday, the day before Good Friday. He discovered that my heater needed to be replaced so I was most impressed that Matt was able to arrange to collect a new heater then return later the same day to install it before the Easter break. Just like John, Matt's service was impeccable. As usual, I am most impressed by the top quality service and, on this occasion, Matt's preparedness to go that little bit further to ensure that I had heating that same day.
- Judy Wall
I just wanted to say I’ve been extremely impressed by the service received from Colby cool especially from service technician Pete, who recently went above and beyond to ensure our heater was fixed. Every time I’ve called the office, everyone has been so kind and easy to deal with.
Please pass on my thanks to Pete for his efforts. We will definitely use you in the future.
- Corrina Bilski
Old gas heater stopped working on Friday morning, rang Colbycool, and salesman arrived that day at lunch time. New unit installed as promised on the following Monday morning.
Great service, thankyou very much. Thank your staff for me.
- Happy Hansen
Evaporative Cooler Unit
From the first appointment, Kirk did an excellent job of explaining the options available for selecting the right evaporative cooler unit for our home since ours had died. He was very patient and thorough when
discussing the options and answering all our questions. I was also very pleased and impressed with the installation team; they arrived when they said they would. The work was performed in an orderly fashion
and when completed they left everything very clean. I would highly recommend this company to everyone and feel comfortable with the end product and service you will receive.
Thank you Colbycool!
- Jan McLeod
2017-02-23Just had our evaporate A/c fitted by Colby air very please with the end result and the professional installers were very kind went through everything with me and had it knocked out and finished in record time very highly recommend.Using Colby to anyone dealing with customers my self day in day out the customer experience I received today was truly OUTSTANDING thank you to the whole team for all your effort.
Ducted Heating Service
Just a short note following the service on our ducted heating last Friday.
As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at 24 Paterson Avenue Langwarrin.
Just a short note following the service on our ducted heating last Friday.As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at Langwarrin.
- Ross Hutchinson