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Testimonials

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At Colbycool we aim to provide an outstanding customer experience with excellent ongoing service. Below is just a sample of what some of our happy customers have to say about us. So what are you waiting for? Come and talk to us today and let us show you how we can keep you cool in summer and warm in winter at a price you didn't think was possible.

Cooling and Heating Services

Rated /5 based on 34 customer reviews

Customer Testimonials


Gas Heater
2017-09-13T00:00:00

 

Old gas heater stopped working on Friday morning, rang Colbycool, and salesman arrived that day at lunch time. New unit installed as promised on the following Monday morning.

Great service, thankyou very much. Thank your staff for me.

- Happy Hansen

Evaporative Cooler Unit
2017-03-15T00:00:00

 

From the first appointment, Kirk did an excellent job of explaining the options available for selecting the right evaporative cooler unit for our home since ours had died. He was very patient and thorough when

discussing the options and answering all our questions. I was also very pleased and impressed with the installation team; they arrived when they said they would. The work was performed in an orderly fashion

and when completed they left everything very clean. I would highly recommend this company to everyone and feel comfortable with the end product and service you will receive.

 

Thank you Colbycool!

- Jan McLeod

A/C Fitting
2017-02-23T00:00:00

 

Just had our evaporate A/c fitted by Colby air very please with the end result and the professional installers were very kind went through everything with me and had it knocked out and finished in record time very highly recommend.
Using Colby to anyone dealing with customers my self day in day out the customer experience I received today was truly OUTSTANDING thank you to the whole team for all your effort.

- nathan

Ducted Heating Service
2016-08-12T00:00:00

 

Just a short note following the service on our ducted heating last Friday.

As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at 24 Paterson Avenue Langwarrin.

Just a short note following the service on our ducted heating last Friday.As a Mechanical Services Design Engineer, of too many years of experience, I would like to pass on my pleasure to see a young serviceman with a fully professional approach to his work and clean up after carrying out the service, please pass onto Tom my appreciation of his work at Langwarrin.

- Ross Hutchinson

Ducted Heating System Repair
2016-07-13T00:00:00

 

I an Emailing to report the efficient and courteous manner your serviceman, Tom, repaired my ducted heating system yesterday.

Tom went about the task with full knowledge as to what the problem was, and then set about replacing the defective items. He had need to enter the unit on several occasions as the thermostat, was of course located inside the unit; on each time he removed his boots and excused himself.

He is a valued employee for your organisation and hope that he attend to future problems I may have with either heating or cooling.

I would not hesitate in recommending Colbycool to anybody who would require your services

- Kevin O’Dea

New Ducted Heating and Split System Installed
2016-07-07T00:00:00

 

I would like to send a big thank you to the whole team at colbycool.

From start to finish the advice, professionalism, price and more importantly the service has been second to none. My new ducted heating and split system units are fantastic. Your service will be highly recommended from me.

Again thank you to the team.
 

- Paul Regulski

Commercial Cooling and Heating installation and maintenance
2013-02-04T00:00:00

 

I choose Colbycool for all servicing and installation of air conditioning equipment for my commercial building in berwick. I have always found Colbycool to be a reliable, efficient and helpful team, happy to deliver a professional service.

- Wilma from Berwick, Commercial Property Owner

Heater repair
2014-09-12T00:00:00

 

Dear Sir/Madam,

Being legally blind with multiple complex health issues and caring for my elderly mother (90 year old), heating in our household is paramount. Normally when I don't receive good service from a company I am the first one to complain. However, I felt given your staff provided me with such excellent service that I needed to write and say thank you.

My Brivis ducted heater stopped working on Sunday, I called your office on Monday and spoke with Sarah. Having explained the situation and the urgency in repairing the heater, she promptly organised John who arrived on Tuesday and was able to repair the unit. However, he stated that it may only be temporary as he felt the 'brain' of the heater was malfunctioning. However, he endeavoured to save me money (which as a pensioner I am grateful) he got the heater working again. Unfortunately, on Wednesday the heater again stopped working.

Again I telephoned and spoke with Sarah who promptly contacted John and informed me he will visit that after noon. He replaced the 'brain' as he called it and the heather has been working well ever since.

Accordingly, I just wish to thank every one at Colbycool for their prompt, effective and efficient customer service. Pity other organisations don't take a lesson from your company on how to service customers.

Thank you

Cheers

- Twanny Farrugia and a woof from Princess Val

Installation of air conditioning units
2015-07-27T00:00:00

 

I had 2 airconditioning units installed on Saturday & I have to say my experience with Colby has been exceptional. As I work full time it is really difficult to get a company that will quote & install after hours. This was not a problem for Colby's. Kirk came out on Saturday morning & provided me with a quotation first thing Monday morning. After accepting the quote I was provided with a deposit invoice & notified my installation had been scheduled. On the day of installation the installers arrived on time. They were friendly, polite & got straight onto the job. They were extremely professional. I am more than happy to recommend Colby's. They were fantastic.

Thanks guys.

- Trudy from Nar Nar Goon

Gas Heater repair
2013-04-15T00:00:00

 

Thank you for organizing so promptly and efficiently my service for my gas heater on 9th April. I was impressed by the professional job completed by the service man-Jim, with a minimum of fuss, in good spirit and the accompanying paper work which is very informative. I would have no hesitation in recommending Colbycool to my friends (Dad was right, you are good!!) Your friendly and courteous manner was greatly appreciated. No always had in today’s world!

Thank you

- Susan Hutchinson

Evaporative Cooler
2013-10-04T00:00:00

 

Dear Coleman,

I have to start and say thank you for making everything so easy for us from the time you quoted to the install of our evaporative cooler. I have to say you have excellent customer service in your organization.

I also have to say in regards to the guys who came out and installed on Friday, how hard they worked considering there was only the two of them. I wish all tradies worked as well as those guys did and they took pride in what they were doing.

Again Thank You.

- Simone Scarcella

Heating and Cooling units installation
2013-02-04T00:00:00

 

It’s Sarah from the Berwick office here, I thought I’d let you all know about a heating and cooling company I have been using, they are called ColbyCool. From personal experience I know good, reliable trades and technicians aren’t always easy to come by.

They service all kinds of heating/cooling and install new units also. I find them extremely prompt, well priced, easy to deal with and always manage to fix the problem!

- Sarah from Noel Jones in Berwick

Heater Repair
2014-11-12T00:00:00

 

I just want to thank Colbycool, in particular Sarah and John, for the very courteous, speedy and professional response to my central heating problem today. I will certainly be making Colbycool my preferred local dealer for all things heating and cooling. Cheers

- Sandie Horton

Cooling and heating units installation
2015-02-22T00:00:00

 

Sue and I would like to pass on our sincere thanks to you and your team of installers for their terrific work ethic and professionalism.

In what can only be described as very trying conditions weather wise yesterday, the lads worked really hard to complete the installation, and were very methodical and determined in the way they went about their tasks. We are extremely grateful to them for the way they went about the installation and that their attention to detail ensured an excellent result for us. We hope they all pulled up well after what was an an energy sapping day.

We will be encouraging family and friends to look seriously at Colbycool as their first option for Air Conditioning or Heating when they are looking to have either installed in the future.

- Robert and Sue Hill from Pakenham

Reasonable quotes on products and services
2013-04-30T00:00:00

 

I found I was given a reasonable quote. The workmanship was 100%. I would recommend Colbycool to anybody.

- Ray Powell - Berwick

Cooling and Heating units installation
2013-02-04T00:00:00

 

I found ColbyCool through the local yellow pages, wishing to support local business I called them. I spoke with Lara then Matt and found them very professional. When it came to installation it was apparent that communication was the key to their success, we were kept fully informed the entire time. The boys who installed the unit were very good, polite and professional. I would have no hesitation recommending Colbycool to anyone.

- Nigel - Berwick

Heater repair
2013-07-08T00:00:00

 

I would like to thank Matt and the team at Colbycool. Matt provided excellent customer service, by personally taking into account, my situation and problem. The team including Locky and David solved my heating problems swiftly and honestly. I have not had such excellent customer service since I can remember! I will be referring my friends and family to Colbycool for any of their heating, air conditioning or cooler requirements.

Thanks again Matt and all at Colbycool.

Best Regards,

- Michelle Smith from Rowville

Heating and Cooling system design and installation
2013-02-04T00:00:00

 

From the design of our systems, installation and functionality both your customer service and products are second to none. Would highly recommend you to someone who is looking for a hassle free product and supplier.

- Michelle from Berwick

Heating Installed
2015-08-26T00:00:00

 

Hi Kirk, all good! We can't even hear the unit and the house is the warmest it's ever been.

Thanks heaps for the quick install and thanks to the boys who installed it, they were a great bunch of blokes who are obviously very good at what they do.

Regards,

- Michelle

Installation of air conditioning units
2013-12-23T00:00:00

 

Thank you so very much for four advice and help re the installation of the air-conditioning units into our new home. Put simply Colbycool took all the pain out of the process and to our mind provided terrific service. Not only was your advice invaluable, but your installers were great, very courteous and at one of the busiest times in the year they arrived when they said they would. The three units cool the house very well, and it is without hesitation that we would recommend Colbycool to any prospective clients. Have a wonderful Christmas and a great New Year..

- Mark and Christeen Jacobs

New cooling and heating unit
2013-02-09T00:00:00

 

We have a new system installed into our new building which is extremely efficient, sometimes too efficient, going from freezing to too warm. I called to have someone come and see me about it. Cameron called in the same day and was so helpful in explaining the most efficient settings and how to get the most even temperature as we have 3 main units. He also explained how we can resolve the airflow issues. He was most informative and extremely helpful. Great customer service both from the office, technicians and especially Cameron. Thank you.

- Maria from Dandenong

Heater replacement
2013-04-30T00:00:00

 

Thank you for replacing the heater for me. The initial people spoken to over the phone were happy to help and price match. The guys who came out were nice blokes and actually on time. When they found they needed to add a bit of ducting, only did so after showing me and explaining why it needed to be done and did so at no extra cost despite the fact it meant they were at my place longer. They cleaned up after themselves and made sure I was ok with the new controller before heading off. I'd be happy to have them back and to recommend them.

- Kris

Two Split Systems installed
2013-05-13T00:00:00

 

I would like to take this opportunity to thank Lara and Colby Cool Heating and Air-Conditioning for their great service. I have had two split systems installed earlier this year and there service and installation. Was fantastic!!!!

I would highly recommend family, friends and business associates to contact Lara if they were in need of air conditioning or heating.

Thank You!!!

- Kerry Messina

New Energy-efficient Unit
2013-04-30T00:00:00

 

I’m very happy with the work Colbycool has done for me, I was referred to Colbycool by my best friend because she said it was a family business and that the people were very honest. This was an important thing to me to find an honest company; there were no worries at all and the guys were very nice. I recommend Colbycool to everyone I talk to. I was given an excellent deal which was appreciated. It is also good to know that if there is a problem or I don’t know how to work something I can ring Colbycool for help. I was surprised how energy efficient my new unit was as opposed to my old one and that it would actually save me money.

- Judy Aron - Glen Iris

Heater Installation
2013-02-04T00:00:00

 

The team were very professional. I called up on Monday and my heater was installed by Friday. I would recommend Colbycool to anyone.

- Joan from Keilor Park

Ducted Heating System Repair
2013-02-04T00:00:00

 

Colbycool was recommended to me by a family member for the repair of my ducted heating system. I was extremely impressed with the high level of customer service they offer and the way they fitted the job in around my schedule. From the initial call through to the completion of the job I was totally satisfied. I’ve now used their services twice and I wholeheartedly recommend them to anyone who is looking for a team of dedicated professionals to repair their heating or cooling appliances.

- James from Berwick

Cooling and heating repairs
2013-02-09T00:00:00

 

Just wanted to say thank you to the team, for your prompt reliable service. Our landlords appreciate your prompt attention to their rental properties and clearly outlined invoice and service reports. We specially appreciated that you give detailed service reports stating carbon reading, where applicable and work completed. We have dealt with other heating and cooling companies and have found your team, a professional company to deal with. Thank you and we look forward to mutually rewarding business relationship for the year ahead. It would be appreciated if you could forward us the attached service agreement and copy of our insurance details for our file for the year ahead.

- Harcourts Berwick

AC Installation
2015-01-21T00:00:00

 

Would like to say your install team were very professional and did an excellent job. Would recommend them to anyone.

- Graham Sones

Evaporative Cooling service
2013-02-04T00:00:00

 

We had ColbyCool out to service our evaporative cooling recently, the technician who did our service was Jim. Not only was Jim courteous and pleasant but very knowledgeable also. He gave us advice and information about our unit that we had not known or not been told when the unit was installed by another company years earlier. He was efficient and professional with every aspect of our interaction and a very pleasant young man. Having had some bad experiences lately with other tradesman it was very refreshing to have a job go so seamlessly and with out any incident. Even the phone staff that I spoke to when I booked where again professional and pleasant and I appreciated the courtesy call the day before our appointment, great for blokes like me who have the memory of a gold fish! Thank you Jim and all the other staff at ColbyCool.

- David from Berwick

Evaporative Cooling System
2014-08-13T00:00:00

 

I would like to thank Ashley and the team at Colbycool for their amazing service and professionalism.

I recently had a problem with my evaporative cooling system. Ashley was very friendly and helpful and booked a technician to attend at my property very quickly.

Ashley and the team kept me informed throughout the whole process of the repair and were upfront about cost and time frames to obtain the parts to repair my system.

My AC is now working beautifully. I would definitely recommend Colbycool and will be using them for any future servicing at my property.

- Claire from Narre Warren South

Heating service
2015-05-20T00:00:00

 

Hey Kirk,

Heating was very good last night. Could feel the difference straight away. Thanks appreciate the smooth process and installation. Overall our experience has been great.

Thanks again.

- Cam Newman from Berwik

New unit installation
2013-02-04T00:00:00

 

Everyone was courteous and very informative. The technicians were friendly, thorough and left the job neat and tidy. Will definitely use Colbycool again and would recommend my family and friends use them too.

- April from Noble Park

Daikin Split System
2013-02-26T00:00:00

 

Colbycool are absolutely wonderful to deal with. When Matt came to look at our job he discussed all the options with us and suggested how, in our situation, we could utilize our existing ducted heating system to enhance the effectiveness of our new reverse cycle air con. We were happy with the quote and Matt's obvious expertise, so went ahead with a Daikin split system. The team who did the installation were terrific. Very polite and considerate and had the job done in no time with no mess. While they were here they serviced our existing ducted heater - which was a very good thing, because the ducting in our 2 year old house had not been installed properly and had come off the ceiling outlets in some locations and was about to in most other locations!! After re-securing all the ducts at no extra charge to us, they checked our air quality - also at no extra charge. We are so grateful for our wonderful air conditioner - it has performed just as Matt said it would on these hot hot days. It is the perfect capacity for our house. It is quiet inside and outside. We can totally recommend Colbycool with complete confidence. It really takes expert knowledge to make the right decisions for heating and cooling. We will absolutely be returning to Colbycool for all our heating and cooling services in the future.

- Ann from Pakenham

New Brivis Heating Unit Installed
2015-07-08T00:00:00

 

As you know, we recently had a new Brivis heating unit installed and we wanted to let you know how happy we were with the service Colbycool provided.

From the moment we made the appointment through to the day of installation, everything ran smoothly. John, who originally came out to inspect the unit, was very prompt and courteous. Then I had contact with you in the office when I ordered and paid the deposit for the new heater and you were also very helpful and courteous. We had been freezing in our home for about two weeks before the new system was installed, so we were very grateful that you were so prompt and you helped in every way possible to have us warm again!! Lachy contacted me to arrange the day and time of installation, which was only a few days after the service call and obviously a very busy time for you guys, being the middle of Winter. Cam and Ben then arrived on the day of installation, nice and early...and it could not have happened on a better day, as it was 12 degrees and hailing!!! Cam and Ben were so friendly and clean, taking their boots off and tidying up after themselves. The new heater is fantastic, working so well and keeping us very warm!! Honestly, the whole experience was so pleasant and positive and I wanted you to let management know. Often people only share the "bad" stories and experiences, however, I think it is important to give positive feedback when you have a good experience. We had a great experience and I think it is a credit to your organisation. We will certainly use you guys again for any servicing and purchasing of our heating and cooling systems.

Thank you again.

- Anita Padula





Builder Testimonials


 
 
 

As a Project Manager, whenever I am asked to recommend an air conditioning/heating supplier, i have always referred Colbycool first and foremost. I have found Colbycool to be very reliable and prompt when it came to quoting and supplying air conditioning/heating units to my clients. Installation was always very professional and efficient. Colbycool customer services were always very helpful and assisted in all my requests. We had a difficult installation where with the help of management and the technical staff, we were able to complete the project on time and without any major difficulty. Our clients were extremely impressed. After previously using 3 other air conditioning/heating suppliers, I have no hesitation into recommending and using Colbycool. We actually used Colbycool for our own home heating for this winter.

- Charles DeGuara, Project Manager for DeGuara Interior Designs 0415 665 545





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