Testimonials

Rated /5 based on 36 customer reviews

At Colbycool we aim to provide an outstanding customer experience with excellent ongoing service. Below is just a sample of what some of our happy customers have to say about us. So what are you waiting for? Come and talk to us today and let us show you how we can keep you cool in summer and warm in winter at a price you didn't think was possible.

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  • Reasonable quotes on products and services

    star_ratings 5

    I found I was given a reasonable quote. The workmanship was 100%. I would recommend Colbycool to anybody.

    - Ray Powell - Berwick

  • Cooling and Heating units installation

    star_ratings 5

    I found ColbyCool through the local yellow pages, wishing to support local business I called them. I spoke with Lara then Matt and found them very professional. When it came to installation it was apparent that communication was the key to their success, we were kept fully informed the entire time. The boys who installed the unit were very good, polite and professional. I would have no hesitation recommending Colbycool to anyone.

    - Nigel - Berwick

  • Heater repair

    star_ratings 5

    I would like to thank Matt and the team at Colbycool. Matt provided excellent customer service, by personally taking into account, my situation and problem. The team including Locky and David solved my heating problems swiftly and honestly. I have not had such excellent customer service since I can remember! I will be referring my friends and family to Colbycool for any of their heating, air conditioning or cooler requirements.

    Thanks again Matt and all at Colbycool.

    Best Regards,

    - Michelle Smith from Rowville

  • Heating and Cooling system design and installation

    star_ratings 5

    From the design of our systems, installation and functionality both your customer service and products are second to none. Would highly recommend you to someone who is looking for a hassle free product and supplier.

    - Michelle from Berwick

  • Heating Installed

    star_ratings 5

    Hi Kirk, all good! We can't even hear the unit and the house is the warmest it's ever been.

    Thanks heaps for the quick install and thanks to the boys who installed it, they were a great bunch of blokes who are obviously very good at what they do.

    Regards,

    - Michelle

  • Installation of air conditioning units

    star_ratings 5

    Thank you so very much for four advice and help re the installation of the air-conditioning units into our new home. Put simply Colbycool took all the pain out of the process and to our mind provided terrific service. Not only was your advice invaluable, but your installers were great, very courteous and at one of the busiest times in the year they arrived when they said they would. The three units cool the house very well, and it is without hesitation that we would recommend Colbycool to any prospective clients. Have a wonderful Christmas and a great New Year..

    - Mark and Christeen Jacobs

  • New cooling and heating unit

    star_ratings 5

    We have a new system installed into our new building which is extremely efficient, sometimes too efficient, going from freezing to too warm. I called to have someone come and see me about it. Cameron called in the same day and was so helpful in explaining the most efficient settings and how to get the most even temperature as we have 3 main units. He also explained how we can resolve the airflow issues. He was most informative and extremely helpful. Great customer service both from the office, technicians and especially Cameron. Thank you.

    - Maria from Dandenong

  • Heater replacement

    star_ratings 5

    Thank you for replacing the heater for me. The initial people spoken to over the phone were happy to help and price match. The guys who came out were nice blokes and actually on time. When they found they needed to add a bit of ducting, only did so after showing me and explaining why it needed to be done and did so at no extra cost despite the fact it meant they were at my place longer. They cleaned up after themselves and made sure I was ok with the new controller before heading off. I'd be happy to have them back and to recommend them.

    - Kris

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