Being legally blind with multiple complex health issues and caring for my elderly mother (90 year old), heating in our household is paramount. Normally when I don't receive good service from a company I am the first one to complain. However, I felt given your staff provided me with such excellent service that I needed to write and say thank you.
My Brivis ducted heater stopped working on Sunday, I called your office on Monday and spoke with Sarah. Having explained the situation and the urgency in repairing the heater, she promptly organised John who arrived on Tuesday and was able to repair the unit. However, he stated that it may only be temporary as he felt the 'brain' of the heater was malfunctioning. However, he endeavoured to save me money (which as a pensioner I am grateful) he got the heater working again. Unfortunately, on Wednesday the heater again stopped working.
Again I telephoned and spoke with Sarah who promptly contacted John and informed me he will visit that after noon. He replaced the 'brain' as he called it and the heather has been working well ever since.
Accordingly, I just wish to thank every one at Colbycool for their prompt, effective and efficient customer service. Pity other organisations don't take a lesson from your company on how to service customers.
Installation of air conditioning units
I had 2 airconditioning units installed on Saturday & I have to say my experience with Colby has been exceptional. As I work full time it is really difficult to get a company that will quote & install after hours. This was not a problem for Colby's. Kirk came out on Saturday morning & provided me with a quotation first thing Monday morning. After accepting the quote I was provided with a deposit invoice & notified my installation had been scheduled. On the day of installation the installers arrived on time. They were friendly, polite & got straight onto the job. They were extremely professional. I am more than happy to recommend Colby's. They were fantastic.
Gas Heater repair
Thank you for organizing so promptly and efficiently my service for my gas heater on 9th April. I was impressed by the professional job completed by the service man-Jim, with a minimum of fuss, in good spirit and the accompanying paper work which is very informative. I would have no hesitation in recommending Colbycool to my friends (Dad was right, you are good!!) Your friendly and courteous manner was greatly appreciated. No always had in today’s world!
I have to start and say thank you for making everything so easy for us from the time you quoted to the install of our evaporative cooler. I have to say you have excellent customer service in your organization.
I also have to say in regards to the guys who came out and installed on Friday, how hard they worked considering there was only the two of them. I wish all tradies worked as well as those guys did and they took pride in what they were doing.
Again Thank You.
Heating and Cooling units installation
It’s Sarah from the Berwick office here, I thought I’d let you all know about a heating and cooling company I have been using, they are called ColbyCool. From personal experience I know good, reliable trades and technicians aren’t always easy to come by.
They service all kinds of heating/cooling and install new units also. I find them extremely prompt, well priced, easy to deal with and always manage to fix the problem!
I just want to thank Colbycool, in particular Sarah and John, for the very courteous, speedy and professional response to my central heating problem today. I will certainly be making Colbycool my preferred local dealer for all things heating and cooling. Cheers
Cooling and heating units installation
Sue and I would like to pass on our sincere thanks to you and your team of installers for their terrific work ethic and professionalism.
In what can only be described as very trying conditions weather wise yesterday, the lads worked really hard to complete the installation, and were very methodical and determined in the way they went about their tasks. We are extremely grateful to them for the way they went about the installation and that their attention to detail ensured an excellent result for us. We hope they all pulled up well after what was an an energy sapping day.
We will be encouraging family and friends to look seriously at Colbycool as their first option for Air Conditioning or Heating when they are looking to have either installed in the future.
Reasonable quotes on products and services
I found I was given a reasonable quote. The workmanship was 100%. I would recommend Colbycool to anybody.
Cooling System Melbourne
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