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Quality Service For Over 50 Years


Brivis products are renowned for their quality, performance and reliability, and have been keeping Australians comfortable for over 50 years. Our commitment to producing exceptionally engineered, high quality products is supported by our manufacturer’s warranty through factory-trained professionals, ensuring your ultimate protection and peace of mind.

The Brivis standard parts and labour product warranty is 5 years.1 From 1 September 2016, Brivis is offering the option of extending this warranty up to a further 4 years, for a total of 9-year parts and labour warranty, on Brivis Ducted Gas Heaters1 and Brivis Ducted Evaporative Coolers. Furthermore, Brivis offers a 10 year warranty on the gas burner, heat exchanger and structural components of these appliances respectively.

Brivis Service Advantage™ Program


The optional 4 years parts and labour extended warranty is in addition to the standard 5 year Brivis parts and labour warranty,1 and is available when you elect to participate in the Brivis Service Advantage program.

The program is subject to terms and conditions as detailed below, including registering your product with Brivis and completing the scheduled servicing. Benefits include:

  • Covers eligible Brivis products irrespective of where they are purchased
  • Factory-direct service; deal with the manufacturer
  • Factory-trained, licensed technicians
  • Comprehensive ‘log book’ type service
  • Up to 9 years parts and labour warranty

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Brivis Service Advantage™ Extended Warranty Program Terms and Conditions

  1. Participation in the Brivis Service Advantage 4 year extended warranty program is optional and subject to these terms and conditions
  2. Each eligible Brivis product1 must have a general maintenance completed in accordance with appliance’s Service Maintenance Schedule, performed by Brivis Climate Systems Pty Ltd (or its nominated appointee) as follows:
    • Service within the fourth year after date of purchase

      - this provides an additional 2 years warranty (for a total of 7 years)

    • Once serviced in year 4, service in the sixth year after date of purchase

      - this provides a further 1 year warranty (for a total of 8 years)

    • Once serviced in year 4 and year 6, service in the eighth year after date of purchase

      - this provides an additional 1 year warranty (for a total of 9 years)

  3. These services will be charged for by Brivis
  4. In addition to meeting the conditions set out above, it is essential to comply with all of the general terms and conditions of the product warranty – details in the appliance Owner’s Manual or available on line at brivis.com.au.
  5. To obtain your extended warranty you must:
    • Within the first 12 months of purchasing your product, visit brivis.com.au and follow the links for product warranty registration. Warranty must be registered online and cannot be registered by post.
    • In the fourth, sixth and eighth year after purchase, contact Brivis to have a general maintenance service performed, and charged for by Brivis. Service can be booked on line or by calling 1300 BRIVIS (1300 274 847)
    • Ensure you retain proof of service in the form of proof of payment for service to Brivis, and that the service maintenance schedule of the product has been endorsed.
  6. Standard 5 year parts and labour warranty1 applies should you not opt in the Brivis Service Advantage program

IMPORTANT NOTE: The benefits given by these Warranties are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the Warranty relates. Australian purchasers have the benefit of statutory rights and nothing in these terms of Warranty has the effect of excluding, restricting or modifying those rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not constitute a major failure.

Note 1: Excludes CC3 Series Gas Ducted Heaters

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